Frequently Asked Questions
How long does it take for my order to be delivered?
Orders are processed as quickly as possible. The estimated delivery time is listed on each product page and may vary depending on the destination. Once your order has been shipped, you will receive a tracking number to follow your delivery.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within UK,
Can I return my order?
Yes, you may return your order within the specified return period, provided the item is unworn and in its original condition. Please contact our customer service for return instructions.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All payments are securely processed and encrypted.
Is my payment secure?
Yes, all payments on CiviMode are 100% secure. We use trusted and encrypted payment systems to ensure your personal and payment information is fully protected.
How can I contact CiviMode?
You can reach us via the contact form on our website or by email. We aim to respond within 24 hours on business days.
How long do refunds take?
Once we receive your return and approve it, your refund will be processed within 10 business days. It may take a few extra days for your bank to reflect the credit.
What is your return policy?
You can return items within 30 days of delivery, as long as they’re unworn, unwashed, and in original condition. Customers are responsible for return shipping. To start a return, just email us at info@civimode.com
Can I exchange an item?
Absolutely. If you'd like a different size or style, just let us know in your return email and we’ll help make it happen.
Still need help?
No worries we’re here for you. Just drop us a message at info@civimode.com and our friendly support team will be happy to assist.
