Refund policy

This policy outlines the return, refund, and cancellation conditions for purchases made through Civi Mode.

Return Procedure

To request a return, customers must contact info@civimode.com and provide their order number along with the reason for return. Full return instructions will be provided by our support team.

Customers are responsible for return shipping costs, except in cases where the item received is defective or incorrect.

Return Period

Returns are accepted within 30 days of delivery, in accordance with applicable consumer regulations.

Fees

No restocking or administrative fees are charged for returned items.

Refunds

Returned items are inspected upon arrival. Once approved, refunds are processed within 10 business days and issued to the original payment method.
Processing times may vary depending on the customer’s financial institution.

Order Cancellation Policy

Order cancellations are possible within 2 hours of order placement by contacting Info@civimode.com.
After this timeframe, orders are already in processing and cannot be cancelled. Customers may return the order after delivery in line with this policy.